Frequently Asked Questions

Is my 2 year old child free of charge?

Entry free of charge is not based on age but on height. Children who are below 34 inches of height may enter free of charge.

What time does the park open and close?

We are open Monday to Thursday 4:00pm to 11:00pm and Friday to Sunday (including public holidays) 2:00pm to 11:00pm.

We may change the park schedules without prior notice.

During peak season, we may open earlier and close later than usual. Prior notice shall be given on our website.

Is there parking at Star City? How much is the fee?

There are a limited number of free parking spaces adjacent to the park available on a first come first served basis.  Those parking along the roads or parking spaces of the CCP complex will have to pay appropriate fees.

Do you offer discounts for groups and students?

We do not have group discounts, but we do have School discount packages exclusive for school educational trips. We also have packages for corporations wanting to buy in bulk.  For rates and requirements, kindly call GROUP SALES OFFICE at (02) 833-2019 or (02) 333-3596 to 97


We do not have individual ride tickets but we offer 3-Cheers ticket for 3 rides of your choice. Please check our PRICE and PACKAGES page for ticket prices.

Can I leave the park and go back again?

Yes as long as you have been stamped by our staff at the exit prior to your going out of the park and if you still have your pop tag attached to your wrist. Your tickets are valid only the day it is purchased (if bought at the gate) and used. You may re-enter only on that same day it is used.

Will you open on a rainy day?

In almost all cases, yes we will open on a rainy day. We might not operate on days when there is a storm or heavy rains, and we reserve the right to close the park for this reason without prior notice.

Outdoor rides are automatically closed on a rainy day.

How will we know if a ride or attraction is under maintenance?

Rides or Attractions in the park currently under maintenance will be prominently identified in the park video screens at the main entrance or at the seller’s booths. The Park reserves the right to discontinue the operation of a ride or attraction if in the interest of safety it feels circumstances so warrant.

How do I know what rides are appropriate for my kids?

The minimum or maximum height and other restrictions are prominently displayed on signs before each ride. Some rides require a responsible mature person to accompany children and this is also clearly stated.  Each rider is expected to evaluate each ride if he/she and his/her party can safely avail of it. For more information, kindly refer to the rides and attractions page on this website and when at the park please approach our Welcome Center located at the Main Entrance Area.

Is there a Smoking Area inside the park?

Smoking is strictly PROHIBITED inside the park, including in the outdoor rides area.

Do you provide a lockers or baggage counter where we can leave our things?

We have a baggage counter at the main entrance and at some of our rides.

Star City is not responsible for any loss or damage to your personal belongings so kindly secure these.

Do you have strollers and wheelchairs available for rent?

Sorry, we do not have strollers available for rent but we have a limited number of wheelchairs for rent.

Can we bring our pet/s with us inside the park?

Pets are not allowed inside the park.

Can we bring in foods and drinks to the park?

Except infant foods and drinks, bringing in of outside foods and drinks are not allowed inside the park


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